Key selling points

  • 12 months of maintenance, including security patches and backups
  • Continuous site content updates based on agreed terms
  • Uptime monitoring + website security protection + data analysis + server maintenance
  • Monthly server log report, including: hardware, software, traffic, and search engine logs

Product parameters

Below are the actual specifications of this item; differences between specification tiers are subject to the selection in the purchase area.

ItemContent
Service Period12 months, billed annually
Technical SupportServer and environment maintenance, software upgrades, dependency security patches
Security & BackupSSL certificate renewal, data backup and restoration drills
Uptime MonitoringSite availability and speed monitoring, immediate response to anomalies
Indexing MaintenanceSitemap updates, indexing status checks, broken link and 404 repair
Monthly ReportMonthly summary of site operations and traffic data
Response TimeRoutine requests responded to within 1 business day
Not IncludedNew languages, new functional modules, keyword strategy management (available as add-ons)

Product Details

Launching a website is just the beginning. What truly causes a site to fail isn't usually a technical glitch, but neglect: expired certificates, content left stale for months, slowing speeds, and unnoticed drops in search indexing.

What does maintenance actually involve?

Two things: keeping it alive (servers, certificates, backups, security patches, and uptime monitoring) and keeping it updated (updating content as agreed, checking indexing status, and fixing broken links). Monthly reports provide a clear account of both, so you never have to chase us for updates.

How this differs from managing it yourself

The backend is for you to use—you can edit text, swap images, and post products whenever you like without needing to submit a ticket for minor tweaks. Managed maintenance handles the tasks you don't want to touch or might easily forget—environments, security, backups, monitoring, log analysis, and indexing checks. The two approaches don't conflict; they work together perfectly.

What's not included

Maintenance does not equal business growth: adding new languages, developing new functional modules, keyword strategy, and large-scale content production are not covered. If you want to continuously drive search traffic to your site, check out our Annual SEO Management.

FAQ

Why is the listed price a reference starting price rather than a fixed price?

Because services are delivered on a project basis: the number of pages, number of languages, whether an online store is needed, and whether assets are complete all affect the workload. The reference starting price corresponds to the standard configuration. The actual quote will be provided after the scope is confirmed, with no mid-project price increases.

Can I edit the content myself after it goes live?

Yes. The site includes a Chinese admin panel, allowing you to edit categories, articles, products, and multilingual content yourself. Delivery includes an admin manual and one remote training session.

Does it include search engine optimization?

Includes basic SEO configuration (TDK, sitemap, structured data, multilingual hreflang) and submits to major search engines. Ongoing keyword management and content production are a separate service and can be discussed separately.

What should be done about requirements outside the list scope?

Let us know first, and we'll provide a separate quote after assessing the workload. Common add-ons: additional languages, e-commerce and payment integration, ERP/CRM integration, and custom section templates.

Service Standards and Payment Methods

The following are specific terms that can be written into the contract — revision rounds, acceptance criteria, and payment milestones are clearly defined to avoid disputes after work begins.

  • Agreed response times

    Routine requests answered within 1 business day; outages get priority - restore first, review after.

  • Every change logged

    Production changes record time, content and operator, so issues can be traced.

  • Backup before change

    Database and config changes are backed up first and rollback-ready.

  • Monthly brief, no chasing

    A fixed monthly brief covering uptime, content updates, indexing changes and next month plan.

  • Data and accounts stay yours

    Site data, accounts and domain remain in your name throughout - hosting never transfers ownership.

  • Quit by the quarter

    Cancel by quarter if unhappy; unused months refund pro-rata, no long-term lock-in.

Payment Milestone

  1. 25% per quarterFirst quarterPay the first quarter before kickoff
  2. 25% per quarterRenewalRenew before each quarter; later quarters cancellable anytime